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Client Testimonials
“The Phia Group has been a tremendous resource for us and our clients. Like most TPA’s, we are flexible to a fault – trying to do everything we can for our clients and in a customized manner. Even though our customers know that the Plan Document is their responsibility, they still rely heavily on us for guidance, fulfillment and creation of plan documents. Through our arrangement with the Phia Group, we have been able to further define our limited non-fiduciary role and provide plan document services that we are confident include the most up-to-date compliance considerations.
We have been very pleased with the Phia Group’s services and most impressed by their responsiveness and document turn-around time. I would highly recommend the plan document services of the Phia Group.”
Terry Lovekamp
Consociate
Chief Operating Officer
“I can tell you that the customer service is amazing with what we’ve sent for subrogation so far. The follow up emails and response time is great. The fact that we can call and speak to someone with questions right away is significantly helpful and professional. The implementation process was flawless. The attorneys that I’ve encountered at Phia are professional, approachable and available to assist us.”
Ellen Motolo
Optum Health
Director Medical Management/Claims
“We have been working with the outstanding staff at The Phia Group for over a year, and continue to appreciate their unprecedented level of support and solid industry knowledge. They have simplified the process of obtaining Third Party Recoveries for our clients, at a most advantageous rate. On more than one occasion, we have also used them to educate our staff on the eccentricities of this industry, as well as intercede on our behalf with the entities. I am very pleased with the service we have received and would recommend them to other TPAs. ”
Debra Nephew
Advantek
Vice President of Operations
“I would like to congratulate both of you and everyone at The Phia Group for sponsoring the most beneficial conference I have attended in years. Fortunately, I brought my management team as well and they were exposed to a wealth of information and expertise firsthand, in an amazing setting. The opportunity was afforded due to your generosity and passion for our industry, and I am confident your efforts will continue to be recognized and appreciated going forwards.
I have become acquainted with your team, primarily from attending other. You have assembled an extraordinary staff of highly-motivated, dedicated, and talented employees, which was obvious to everyone who attended this meeting, and I look forward to partnering with The Phia Group to provide additional value to our organization as well.
Congratulations on 10 successful years, and thank you again for all you are doing to promote and strengthen the self funded industry.”
Marilyn Palmieri
Healthcare Solutions Group
President, CEO
“The Phia Group Staff has always gone out of their way to work with our staff to get the best return on subrogation claims for our clients. We have never had any complaints from our clients that your services have been less that exceptional from the direct dealing with our clients and their employees to the letters that you write on their behalf. We really appreciate your good work ethics and your professional expertise that you bring to our clients.”
Clyde New
Group and Pension Administrators
Director of Marketing/Sales
“I just wanted to let you and the rest of your company know what a pleasure it is to do business with you. You are always professional. timely. and competent. willing to help. friendly. and the list goes on and on.”
Ginger Regotti
Capitol Administrators
Operations Manager
“From the point of contact forward, the Phia Group has been an excellent partner to work with. They embrace the role of subrogation with vigor, enthusiasm, and thoroughness. They are very complete and timely with their reporting, up to date with the latest technology in electronic claims data capturing, and subsequently have realized a greater amount of recoveries for our clients than previous vendors with whom we have worked. They are always there to help, no matter how large or small the issue may be. We look forward to continuing a growing relationship with the Phia Group.”
Mary Gousev
CDS
Customer Service
“After five years of business with you, you are still visiting us and taking care of our needs. It is unusual to see such young entrepreneurs with the passion and commitment you both have to sincere appreciation for your customers and this business. But more than that, we appreciate that you will go above and beyond if we call and ask you to do more.”
Peggy Cardella
Gilsbar
Claims Manager
“I wanted you to know that The Phia Group’s results have been rewarding for us, as well as the clients we serve. It is refreshing to see the energy and sincere care that your organization puts forth on every case. Since utilizing The Phia Group, we have recovered more money for our clients and uncovered more cases with subrogation potential than with any other vendor that we have previously used. The numbers do not lie. Your firm recovers more than the competition, leading to increased cost savings for our clients and higher customer satisfaction for us.”
Dave Reynolds
Capitol
President & CEO
“I wanted to write to express my thanks for the professional manner in which you and your employees have handled our account. Your attention to the details that define the claims business and your promptness in responding to other carriers, lawyers, etc. has resulted in a dramatic increase in the monies recovered. As you’re aware when we initially outsourced our subrogation/right of recovery activities, we split our client base giving Phia 50% of our members and a competing company the other half. Phia had opened considerably more cases and bottom-line the refunds were markedly more. Our decision to move all our clients to Phia was an easy one.”
Lee Cohen
INDECS
Vice President
“In doing our own research and comparisons, The Phia Group’s recovery percentages are well above the industry norms. I would highly recommend The Phia Group to anyone looking for professional, courteous, highly qualified company with the legal expertise and subrogation identification software that will successfully provide you with the highest recoveries possible.”
Beckie Ingram
Group & Pension Administrators, Inc.
Director of Claim Services
“What can I say? You definitely proved yourself! We are thrilled to partner with you in our recovery efforts for our clients. Having The Phia Group as a partner truly brings value to us as a TPA.”
Rayne Niehaus
CDS
Director
“The Phia Group blends an aggressive recovery approach, encyclopedic knowledge of collection and subrogation law, and the latest in computer technology into a dynamic force for recovery. The results have been extraordinary and we are more than pleased with the follow-up reporting.”
Craig C. Schmidt
Star Line Group
Director, Stop Loss Claims
“You and your staff have been a true asset that we can offer to our clients in these trying days of skyrocketing medical expenses. The knowledge and expertise that your organization brings to the table is unmatched by any vendor. It is truly refreshing to see the energy and the sincere care that your organization puts forth on every case.”
Brad Gossen
EBA&M
Vice President of Marketing
“Your company has saved us many employee hours by handling the reimbursement process. Your assistance in reviewing our document language has helped maximize our recovery efforts. Your staff is always ready to lend a hand when we need your assistance. Your staff is also prompt when it is necessary to respond to time sensitive communication to attorneys and members.”
Barbara Elcess
Mountain States
Claims Manager
“The third party liability open cases have increased significantly over our previous subrogation partner. We have been very pleased with their process. Their staff handles questions and inquires in a professional manner, and responses are timely. Reports are e-mailed the first business day of the month. Without a doubt, the service has been great. We choose our business partners very carefully and we are completely satisfied to have partnered with The Phia Group for subrogation recovery.”
Steve Chapman
Auxiant
Vice President
“What I like most about The Phia Group is your flexibility. The Phia truly treats us and our Plans like the customer. The Phia Group makes the partnership with our clients a win/win situation. The Phia Group is knowledgeable and knows how to maximize recoveries so our Plans spend less.”
Mike Saylor
Benefit Management Services
Director TPA Operations
“I am pleased to have the opportunity to thank you for the outstanding job your organization has provided in performing subrogation services for our self-insured clients. We have been in business since 1961; during that time we have worked with other vendors and have also attempted to administer Third Party Liability internally. With The Phia Group, we are confident that we are providing our clients with a trustworthy value added, while allowing us to focus on our core business, the processing and payment of health insurance claims.”
Debi Hardwick
Coastal
President/ CEO
“I wanted to take a moment to write you a note to let you know how pleased we are with your services. The changes in our workflow have decreased customer service issues while our clients’ subrogation recoveries have increased. We look forward to a long relationship with your firm.”
Stephen Kurkul
President
Corporate Benefit Audits
“Since partnering with The Phia Group in 2008, we have been impressed by the level of service we have received. In addition to managing our subrogation claims, The Phia Group has audited plan documents, provided assistance in contract language and the appeal processes. It is comforting to know that a team of experts is there to support us. The staff is friendly, knowledgeable and professional, always willing to help. The Phia Group has earned our respect and trust because they have demonstrated superior results. We have great confidence that subrogation claims, and our questions will be handled swiftly and successfully. The Phia Group is a true partner.”
Don Feipel
Butler Benefit Service, Inc.
Director of Operations
“We appreciate being a client. Your group does everything first class and we can depend on the information and service. Loved the seminar and we are excited to have the follow-up access and answers to the questions that were posed. Keep up the “excellent” work on behalf of the industry”
David S.
President
“I would like to take the opportunity to thank you and your staff for your efforts. It is evident that you and The Phia Group are not only passionate about what you do, you are exceptional!
You and your staff are always professional, prompt, thorough, responsive, and result driven! You are always more than happy to give your professional opinion or advice when needed. It is so rare to find all of these qualities in a vendor such as yours.”
Maureen Wilke
Medical Solutions Manager
East Coast Underwriters
“Having worked with The Phia Group since it was founded in 2001, we have experienced nothing but the best service and results. Adam Russo and his staff have consistently performed in the most professional way, representing our firm in the best possible light. While aggressively pursuing recoveries, our client members are treated with the same high touch customer service philosophy we deliver at Keenan.
The Phia Group knows its stuff. We expect our partners to do what they say they will do. Without reservation, Phia has been that kind of partner. We have never been disappointed.
Having Phia handle recoveries is a ‘no-brainer.’”
Walter Pregizer
Vice President
Keenan
“I am taking this opportunity to write in order to commend you and your staff for the services you provide to RCI and our self-funded health plan clients. It seems as though many of us are quick to find fault with those we work with as the stakes are very high in today’s business climate. However, it is with pleasure that I can say that working with The Phia Group has not only been economically successful but has also proven to be a positive experience for our staff and clients.
We started with Phia in August of 2005 with 5 active subrogation cases and today have 165. In 2005 we collected $2,615 on 3 cases and through the 3rd quarter of 2008 we recovered over $165,000 on 47 cases. The recoveries represent over 82% of claims paid. Obviously, the results speech for themselves.
Along with these results we have found Phia to be very flexible with the individual desires of our groups and the brokers that work with us. This has been an important selling point in our business and one which contributes to our success as a TPA. Adam, you are your staff have always been very accessible and have promptly followed-up any questions or issues that we have encountered.”
Steve Hetzel
President
Regional Care
“I am writing to share with you and your staff some positive feedback and to let you know that GBS is highly satisfied with Phia’s service. Our management team works directly with Phia on a day-to-day basis, coordinating accident details, updating lien amounts and assisting with any other information needed. On more than one occasion, they have repeatedly remarked about the excellent results and the timely turnaround we are receiving on our subrogation cases.
We are very impressed with your legal knowledge and aggressive pursuit of third party liability. It is obvious you have a well-developed subrogation recovery strategy in place, as you have been able to recover funds on cases that our previous vendor failed to collect a single dollar. This leads to increased cost savings to our clients, which results in great customer satisfaction for us.
The monthly activity reports are always timely and demonstrate the amount of time and effort you put into each of these cases. In addition to the excellent results, we’ve been extremely pleased with your service, quality and professionalism. Everyone on your staff is pleasant and professional.”
Lewis Lebrun II
Vice President, Major Accounts
Group Benefit Services
“I just wanted to let you know how much we’ve enjoyed working with you and your staff. It’s clear that providing exceptional customer service is a high priority at the Phia Group. Our transition was quick and seamless. Our inquiries are handled promptly and reports are delivered on time!
We continually hear from clients and staff about their positive experience. Thank you for your professionalism and assistance with subrogation and legal matters.
In less than a year, the Phia Group increased our recoveries.”
Jacqueline Petersen
Vice President, Operations
Consociate Group
“I am pleased to have the opportunity to thank you for the outstanding job your organization has provided in performing subrogation services for our self-insured clients.
As you remember, while I was initially very interested in worked with The Phia Group, I was a bit of a skeptic. Following the results of our “test” case where you recovered 100% of a case totaling more than $83,000, I was sold! Based on that case, I had no trouble receiving 100% approval from our Board of Directors, to move forward in the establishment of a working relationship with Phia.
Coastal TPA, Inc. has been in business since 1961; during that time we have worked with other vendors and have also attempted to administer Third Party Liability internally. With The Phia Group, we are confident that we are providing our clients with a trustworthy value added, while allowing Coastal to focus on our core business, the processing and payment of health insurance claims.
On behalf of the directors, staff and our clients, I want to again thank you and your team. We are looking forward to the continuation of superior recovery services through Phia! You are the best!”
Debi Hardwick
President/CEO
Coastal TPA
“I am writing to thank you and your staff for helping Mountain States establish a strong Third Party Liability process. As a strategic partner, the Phia Group has assisted our clients gain reimbursements that may have never been obtained as our clients are located in the Ninth District. Your company has saved us many employee hours by handling the reimbursement process. Your assistance in reviewing our plan document language has helped maximize our recovery efforts. Your staff is always ready to lend a hand when we need your assistance. Your staff is also prompt when it is necessary to respond to time sensitive communication to attorneys and members. Your partnership in the reimbursement process has given our clients comfort that you’re working hard to recover Third Party Payments.”
Barbara Elcess
Claims Manager
Mountain States
“One of the most important attributes of a subrogation company is the ability to provide its clients with accurate, current and meaningful information.
We have found The Phia Group to be extremely helpful in this regard especially with respect to the self-funded industry. As a stop loss carrier, managing general underwriter, reinsurance carrier or self-funded employer, you would be well served by choosing The Phia Group as your subrogation recovery vendor of choice.”
Stephen Kurkul
President
Corporate Benefit Audits
“The third party liability open cases have increased significantly over our previous subrogation partner. These subro cases will increase the recoveries of health plan dollars for our clients.
The Phia Group handles all aspects of the subrogation process in order to maximize the dollars recovered for our clients. We have been very pleased with their process. Their staff handles questions and inquires in a professional manner, and responses are timely. Reports are e-mailed the first business day of the month. Without a doubt, the service has been great.
We appreciate the value added service that The Phia Group brings to us in helping to manage the health plan dollars of our clients. We choose our business partners very carefully and we are completely satisfied to have partnered with The Phia Group for subrogation recovery”
Steve Chapman
Vice President
Auxiant
“Working with The Phia Group, has continued to allow us to focus on what we do best while allowing them to spend time and resources needed for the best subrogation and recovery efforts possible.
We currently have 90% of our clients who have agreed to utilize The Phia Group as their subrogation representative and this number continues to grow as we continue to write new business. Group & Pension Administrators Inc., the Re-insurance Carriers and our clients are very pleased in the way The Phia Group communicates regarding their active cases and when negotiating recoveries.
Through the third quarter of 2005, The Phia Group recovered $624,106.49 on behalf of our clients and the recovery percentages continue to increase. In doing our own research and comparison’s, The Phia Group’s recovery percentages are well above the industry norms.
I would highly recommend The Phia Group to anyone looking for a professional, courteous, highly qualified company with the legal expertise and subrogation identification software that will successfully provide you with the highest recoveries possible.”
Beckie Ingram
Director of Claims Services
Group & Pension Administrators
“From the point of contact forward, The Phia Group has been an excellent partner to work with.
They embrace the role of subrogation with vigor, enthusiasm, and thoroughness. They are very complete and timely with their reporting, up to date with the latest technology in electronic claims data capturing, and subsequently have realized a greater amount of recoveries for our clients than previous vendors with whom we have worked.
They are always accessible and respond quickly to any inquiry, and are extremely thorough in their investigations. They have worked with us to customize their services for both our needs and the needs of our clients. They are always there to help, no matter how large or small the issue may be. We look forward to continuing a growing relationship with the Phia Group.”
Mary Gousev
Manager, Customer Service
CDS
“What can I say? You definitely proved yourself! What a pleasant surprise when I opened the mail from you. In the envelope was our 4th quarter report along with nine recovery checks for our clients. I was really surprised when I saw you were successful in recovering monies on an accident from 2002…we just started working with you in 2005!
CDS is thrilled to partner with you in our recovery efforts for our clients. Having The Phia Group as a partner truly brings value to us as a TPA”
Rayne Niehaus
Director
CDS
“I wanted you to know that The Phia Group’s results have been rewarding for Capitol, as well as the clients we serve. It is refreshing to see the energy and sincere care that your organization puts forth on every case.
Since utilizing The Phia Group, we have recovered more money for our clients and uncovered more cases with subrogation potential than with any other vendor that we have previously used. The numbers do not lie. Your firm recovers more than the competition, leading to increased cost savings for our clients and higher customer satisfaction for us. Your company’s service provides a beneficial cost containment program for our clients in these days of escalating medical expenses. The legal knowledge and technological expertise that your organization brings to the table is unmatched by any subrogation vendor.
This area of the law, especially in the 9th Circuit, has become so complex that we need The Phia Group to guide us through this legal maze. While other subrogation vendors are unwilling to face the tough legal issues here in the 9th Circuit and actually return or close their files immediately, your firm welcomes the challenges and the results have been nothing but extraordinary.
There is no question that we would recommend any insurer to partner with your company. The Phia Group has become a valuable asset to Capitol and our clients.”
Dave Reynolds
President & CEO
Capitol Administrators
“I wanted to take this opportunity to share with you and any potential client the positive results we have experience with The Phia Group over the past several years. It is important to recognize business partners that perform above and beyond the normal expectation of service. The Phia Group’s results have been rewarding for EBA&M, as well as the clients we serve.
You and your staff have been a true asset that we can offer to our clients in these trying days of skyrocketing medical expenses. The knowledge and expertise that your organization brings to the table is unmatched by any vendor. It is truly refreshing to see the energy and the sincere care that your organization puts forth on every case.
The Phia Group makes the partnership with our clients a win/win situation. This arena of the law has become so complex and changes occur so frequently, we need a partner to guide us through this ever changing obstacle course. While other subrogation vendors shy away from the tough legal issues here in the 9th Circuit, your firm welcomes the challenge and the results have been extraordinary.
We look forward to continuing our successful relationship with The Phia Group for many years to come. You have provided a program that exceeded our expectations. Keep up the great work!”
Brad Gossen
Vice President of Marketing
EBA&M
“Starline Group has used The Phia Group for claim subrogation over the past few years. I would not hesitate to recommend Adam Russo and his team as a professional claim recovery firm. The Phia Group blends an aggressive recovery approach, encyclopedic knowledge of collection and subrogation law, and the latest in computer technology into a dynamic force for recovery. The results have been extraordinary and we are more than pleased with the follow-up and reporting.”
Craig Schmidt
Director
Starline
“I just want to thank you and your staff for doing such a great job for GPA. The Phia Group staff has always gone out of their way to work with our staff to get the best return on subrogation claims for our clients. We have never had any complaints from our clients that your services have been less than exceptional from the direct dealings with our clients and their employees to the letter that you write on their behalf. We really appreciate your good work ethics and your professional expertise that you bring to our clients.”
Clyde New
Director of Marketing/Sales
Group & Pension Administrators
“You and your staff have given us top-flight service and the results have been rewarding for Health Plans, as well as the clients we serve.
Anyone who has experience in the world of subrogation can attest that, although a time consuming task, it can reward employers and plan administrators with substantial savings. You’re organization has totally removed the cumbersome day to day details of the subrogation process while providing clearly identifiable results.
Obviously, the process requires knowledgeable staff that can identify subrogation opportunities. It’s worth noting that the training you’ve provided to my claim staff has been a key component to the success of the program.
As you know, I’ve been in the TPA business for more than 25 years and I often have occasion to meet with my colleagues throughout the country. I’ve been pleasantly surprised by the number of sizable and respected TPAs in the industry that you can name as clients. From my discussions, I’ve learned that the results they’re experiencing are as positive as ours.
My compliments to you and your experienced staff. You’ve provided a program that’s exceeded our expectations.”
William Breidenbach
President
Health Plans, Inc.
“Today, Doug and I thought we would take a moment to commend you on a seamless transition, and thank you for your ongoing responsiveness to any request.
Your organization provides us with a guardian in connection with all our accidental injury claims and is willing and able to pursue any reimbursements available to our clients. Prior to our decision to partner with The Phia Group, we were processing claims relying on the claim staff’s ability to identify a subrogation situation. GISC has substantially increased the return of recouped funds on behalf of our clients using your expertise. Your IT departments’ ability to identify potential recoveries by “washing” our data regularly is impressive and has proven very beneficial.
The reports supplied are timely and clear and concise. Communication between our two offices is exceptional.”
Douglas M.
President
&
Karen Sealund
Treasurer & CEO
Group Insurance Services Corporation
“I wanted to take this opportunity to share with you and any potential client the positive results our Plans and we have experienced with The Phia Group in a short period of time. I had the advantage of beginning my relationship with The Phia Group at a previous employer, so when I arrived here I quickly recognized the need to improve our service to our clients. In less than 6 months, we have returned thousands of dollars to our Plans.
What I like most about The Phia Group is your flexibility. The Phia Group truly treats us and our Plans like the customer. In our business, we are constantly trying to provide the best customer service possible to our clients. It is nice for a change to be the customer and be treated like the customer.
The Phia Group makes the partnership with our clients a win/win situation. The Phia Group makes us look good, as well as lowering the costs of our Plans. The Phia Group is knowledgeable and knows how to maximize recoveries so our Plans spend less or have the opportunity to buy more products.
This arena has become so complex and changes occur so frequently, we need a partner to guide us through this ever changing obstacle course. This Phia Group will assist you in a manner that benefits all.”
Mike Saylor
Director TPA Operations
Benefit Management Services
“I am sending this letter to commend you and your company for the outstanding job you have done in performing subrogation services for our company.
The personalized attention we receive on our account, the sensitivity to customized responses that are requested by our clients, and your memoranda regarding technical changes in the field have been impressive to me. As president of a company that also specializes in service and customization, I recognize a company committed to service when I see one! For a TPA looking for subrogation services I would certainly recommend your services highly and in comparison to other firms we have used, your collection percentage and reporting is equal to the best in the business.”
David Pagniucci
President
CBA Blue
“After working with The Phia Group for the past several years and having the opportunity to compare your service and personnel to that of other subrogation vendors, I wanted to write to express my thanks for the professional manner in which you and your employees have handled our account. Your attention to the details that define the claims business and your promptness in responding to other carriers, lawyers, etc. has resulted in a dramatic increase in the monies recovered.
As you’re aware when INDECS initially outsourced its subrogation/right of recovery activities we split our client base giving Phia 50% of our members and a competing company the other half. The membership characteristics, i.e., incomes, location, type of employment, etc. given to Phia and the other company were almost identical. Following a six month trial period, we compared the number of cases opened and the amounts recovered. Phia had opened considerably more cases and bottom-line the refunds were markedly more. Our decision to move all our clients to Phia was an easy one.
Again, thanks for your help and assistance in improving our efforts to recover our client’s funds and in turn making INDECS a stronger TPA.”
Lee Cohen
Vice President
INDECS
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