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Save - Claim Negotiation & signoff (CNS)

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Offer flexible service options driven by client needs, innovative methods to identify more opportunities and master applicable laws, yielding results unmatched by anyone else.

  • Industry Tested Plan Language and Contract Expertise 
  • Accurate Claim Cost Assessments and Pricing 
  • Signed Provider Agreements to Prevent Balance-Billing 
  • Fees Apply Only to True Savings 


Claim Negotiation & Signoff (CNS) 

When paying for healthcare, consumers should have the right to secure fair rates without the threat of balance-billing. Utilizing a comprehensive program that combines targeted data, industry expertise, and negotiation by attorneys, our clients enjoy true savings and protection through provider signed agreements. 


Receivership & Liquidation of a Health Benefit Plan

Liquidation of a health benefit plan is an unfortunate and complicated event for all of the parties involved.  Fortunately, The Phia Group can help; handling all forms of resultant claim settlements, including complicated multi-claim and multi-employer scenarios.  The Phia Group applies its years of experience to reducing costs and minimizing the administrative burden associated with such claims.  The Phia Group informs the relevant provider community of the situation, while promoting settlement as a fair and efficient way to resolve outstanding balances.  The Phia Group’s proprietary process ensures that the impact of available monies is maximized, seeking to settle as many open claims as possible, and protecting the families that have been impacted by the liquidation against financial hardship.  Lastly, The Phia Group confirms that the methods applied and accompanying documentation harmonize with all requirements, including but not limited to applicable proof of claim processes. 


Frequently Asked Questions About Claim Negotiation: 

Can we utilize CNS but continue to use other vendors for other claims as well?

Yes. Use of CNS is non-exclusive. While The Phia Group is confident that CNS provides the best savings in the marketplace, clients of this service are free to continue using other vendors for claim negotiations as they see fit. Claims are subject to the CNS service only when a client wants them to be.

What is The Phia Group’s fee if a provider refuses to negotiate?

Nothing. If The Phia Group is unable to provide any value for a given claim, no fee is collected on that claim, since there has been no savings.

Are there any claim types or amounts you can’t or won’t negotiate?

The Phia Group specializes in inpatient and implant claims, but all claim types are potentially negotiable. The Phia Group even offers to negotiate in-network claims. Out-of-network claims are subject to a minimum threshold of $10,000, and in-network claims are typically subject to a minimum threshold of $50,000.

Are negotiation fees reimbursable by stop-loss?

In general, yes, but it varies by carrier. We always advise that the group discuss this with the plan’s carrier.

Can you describe the life-cycle of a claim?

The Phia Group welcomes all claim negotiation submissions to ProviderRelations@phiagroup.com. The Phia Group’s experts will perform a review of the claim and be in touch with any questions or initial thoughts, and The Phia Group will then engage the provider toward a resolution. No settlement will be agreed upon without the client’s consent, and the client will regularly be kept up to date with status reports (typically every two to three days). Upon receipt of a signed agreement by the provider, The Phia Group will provide the client with a repricing sheet (showing the claim, savings, and fee details) and an invoice.


The Data

The Phia Group taps into our comprehensive data to define equitable, market-based prices for medical care. The Phia Group places payers on a level playing field with the providers – maximizing savings. Many providers use comparative data when, for instance, making their implant purchases. We leverage this data to provide a foundation for effective negotiation.

The Negotiators

A cost containment program is only as good as the people executing it. The Phia Group’s legal expertise combined with objective cost data yields enforceable savings.

True Savings

The Phia Group’s fee is based upon actual savings achieved compared to fictional savings derived by applying a percentage to egregious and arbitrary charges. At last, the industry can rely upon reasonable fees applied to only true savings, thereby achieving actual cost-containment.