The Real Cost of NSA Arbitration
An In-Depth Review of More Than 1.25 Million Federal Disputes
Ethics as the Competitive Edge with Adam Russo, JD
March 17, 2026
Adam Russo joins The ShiftShapers Podcast to discuss why ethics, fiduciary responsibility, and transparent compensation are becoming critical issues across the self-funded health plan industry. The episode explores who truly makes claims decisions, how plan document compliance can create risk, and why stronger governance, documentation, and NSA/IDR strategy matter as costs and litigation pressures continue to rise.