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The Phia Group Appoints AI Content Curator & Administrator to Champion Responsible AI Usage for Self-Funded Health Plans

Canton, MA - November 10, 2025 – November 10, 2025

FOR IMMEDIATE RELEASE

The Phia Group Appoints AI Content Curator & Administrator to Champion Responsible AI Usage for Self-Funded Health Plans

New position augments SoPhia chatbot/document assessment and PDM plan document platform to ensure accuracy, compliance, and fast turnaround for clients.

The Phia Group, LLC (“Phia”) today announced the hiring of an AI Content Curator & Administrator within Phia Group Consulting (PGC), a position that will be vital for broadening the capabilities of SoPhia, the combined chatbot and document assessment tool, and its Plan Document Management (PDM) system used to create, revise, and house client plan documents, benefit grids, and Summary of Benefits and Coverage (SBC) documents.

The AI Content Curator & Administrator will select, organize, and prepare training content; monitor AI performance to identify and implement improvements; analyze user interactions; and collaborate with cross functional teams to align outputs with business and compliance needs. The position also maintains and updates PDM templates and checklists to minimize errors and ensure uniform results for clients. This human in the loop approach to AI activity—supported by documented SOPs, testing, and template governance—prioritizes accuracy, reliability, and explainability.

“Our clients want speed and precision without sacrificing compliance. This hire reflects Phia’s commitment to responsible, explainable AI that augments—never replaces—our legal expertise, so plan documents and guidance are both faster and more consistent,” says Ron E. Peck, Esq., Chief Legal Officer of The Phia Group, when commenting on the interface between Phia’s AI technology and human engagement.

For clients, the impact will be immediate and profound:

  • Consistently compliant plan documents through curated templates and checklists updated to reflect current requirements.
  • Faster turnaround fueled by targeted model training, prompt tuning, and structured testing of enhancements.
  • More robust quality controls via ongoing monitoring of user interactions, documented SOPs, and human review at critical steps.

“Our AI technology works in concert with our team to accelerate analysis and insight while empowering our experts to focus on human decisions that matter most,” explains Jennifer McCormick, Esq., Phia’s Sr. Vice President, Consulting. “By combining automation with our team’s empathy and judgment, we are delivering smarter and more responsive cost containment solutions.”

About The Phia Group

The Phia Group, LLC is a service oriented company headquartered in Canton, Massachusetts. As consultants, Phia represents health plans nationwide, delivering innovative cost containment solutions through a unique set of services. Phia has been recognized by The Boston Globe as a “Top Place to Work,” reflecting a culture built on meaningful, mission driven work.