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Phia Group Media


Relationships Matter in Resolving Claims Disputes

Phia received a $60K claim caused by a serious fall while the member was hiking. The member was taken to the nearest hospital which was out of network, and where the client had a history of 20% discounts.  Phia had previously developed a good relationship with this California Hospital and was able to settle the claim for 13K (200% Medicare).  Cost-containment is often claim expertise and legal strength, but relationships always count as well; Phia balances all these considerations in our dealings.